Grievance Redressal
Last updated: 30 October 2026
Applies to: complaints about xΛTrader, what is posted in it, your data and payments
In short. Write to our Grievance Officer at [email protected]. We acknowledge within 48 hours and aim to resolve within 30 days. If you are not satisfied with our answer, section 5 says where you can go next.
1. Grievance Officer
Grievance Officer, MwSoftware Private Limited, PNO. 37, KNO. 425, Godara Colony, Banar, Jodhpur - 342027, Rajasthan, India.
E-mail: [email protected] · Telephone: +91 7976914002
2. What you can raise
- the Service and your account;
- a post on Social, or something shared in a classroom, that you think is unlawful or breaks the Community Rules, including anything about you;
- how we handle your personal data (see the Privacy Notice);
- a payment or a refund: please write to [email protected] first (see Payments & Refunds).
To report a security weakness, see section 15 of the Terms of Use.
3. How to write to us
- If you have an account, write from its e-mail address and give your user name.
- Say what happened and when, and what you would like us to do.
- For a post: its link or a screenshot of it, and why it should come down.
- For a payment: the payment's reference.
We may ask you to confirm that a request is yours. Please do not send passwords or identity documents.
4. What happens next
We acknowledge your grievance within 48 hours and aim to resolve it within 30 days, and we tell you what we decided and why. A complaint that a post shows you in a private or intimate way, or pretends to be you, is dealt with first, within the time the law sets.
5. If you are not satisfied
- About a post, or our decision on it: you may appeal to the Grievance Appellate Committee set up by the Government of India under the Information Technology Rules, within 30 days of our decision.
- About your personal data: you may complain to the Data Protection Board of India once it accepts complaints.
- As a consumer: you may approach the National Consumer Helpline, or a Consumer Commission under the Consumer Protection Act, 2019.
- Any other dispute is handled as section 17 of the Terms of Use describes.
6. Records
We keep a record of each grievance and of our answer for as long as we need it to handle the matter, and as the law requires.