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The terms for using xΛTrader, how we treat your data, how paid plans work, the rules for posting and for classrooms, how to raise a complaint, and what xΛTrader is not.

Payments & Refunds

Last updated: 30 October 2026

Applies to: xΛTrader's paid plans, sold by MwSoftware Private Limited

Paid plans are not on sale yet. This policy applies from the day they are. Until then nothing can be bought, and no one can be charged.

In short. You pay in Indian rupees through a payment gateway, and we never see your card or bank details. Plans run monthly or yearly and can be cancelled at any time; cancelling stops the next renewal. A yearly plan can be refunded in full within 7 days of its first payment. A monthly plan is not refunded, except when we charged you wrongly.

1. Plans and prices

xΛTrader has a free plan and paid plans. A paid plan's price, its billing period (monthly or yearly) and what it includes are shown in xΛTrader before you pay. Prices are in Indian rupees (INR).

2. Taxes and invoices

Paid plans carry Goods and Services Tax (GST) at the rate in force, 18% today, under our GSTIN 08AAVCM5111A1ZN. The state in your billing address decides how it is charged: within Rajasthan, where we are registered, as 9% CGST and 9% SGST; anywhere else in India, as 18% IGST.

Every payment gets a tax invoice that shows the taxable value, each tax and the total. It is e-mailed to you and kept in your account. If your business has a GSTIN, add it to your billing details before you pay and it is printed on the invoice.

3. How you pay

Payments are made through a payment aggregator authorised by the Reserve Bank of India. You enter your card, UPI or bank details with the gateway, which handles them under its own security standards. We never see or store your full card number, CVV, UPI PIN or banking password. We receive only what we need to record the payment: the amount, the date, its status and the gateway's reference.

4. Invoices

We issue an invoice for every payment and send it to the e-mail address on your account.

5. Renewal

If you choose automatic renewal when you buy a plan, it renews at the end of each period and the renewal is charged to the payment method you authorised, under the Reserve Bank of India's rules on recurring payments (including a notice before the charge where those rules require one). Without automatic renewal, the plan ends at the end of its period and your account returns to the free plan.

6. Cancelling

You can cancel a paid plan at any time, in xΛTrader or by writing to [email protected]. Cancelling stops the next renewal; the plan stays active until the end of the period already paid for.

7. Upgrades and downgrades

An upgrade starts at once: you pay the difference for the rest of the current period, and the amount is shown before you confirm. A downgrade starts with the next period; the current one is not refunded.

8. Refunds

  • Yearly plans: a full refund if you ask within 7 days of the first payment for that plan and have not used its paid features substantially.
  • Monthly plans: not refundable, but you can cancel at any time so the next month is not charged.
  • Always refunded: a payment taken twice or in error, and a renewal charged after you had cancelled in time.
  • At our discretion: a pro-rated refund or credit if xΛTrader was unavailable to you for more than 72 hours in a row through our fault.

To ask for a refund, write to [email protected] from your account's e-mail address, with the payment's reference and the reason. We reply within 48 hours. An approved refund is sent back to the original payment method within 10 working days of approval; your bank may take a few more days to show it. If we refuse a refund, we tell you why.

9. Delivery

xΛTrader is a service used online; nothing is shipped. A paid plan's features become available on your account as soon as the payment is confirmed, normally within minutes. If they do not, write to [email protected].

10. Failed payments and disputes

If a renewal payment fails, we tell you, and we may try again. If it still fails, the plan ends at the end of its period. If you think a charge is wrong, please write to us before disputing it with your bank; we can usually put it right faster.

11. Price changes

We may change a plan's price. A change never affects a period already paid for, and we tell active subscribers at least 30 days before it applies to their next renewal.

12. Questions and complaints

Billing questions: [email protected]. If you are not satisfied with our answer, write to our Grievance Officer at [email protected], as the Grievance Redressal page describes. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.